File a Complaint

You will need to include details about your complaint, including:

• the date(s) and time(s) the incident(s) occurred.
• the name and address of the facility where the incident(s) occurred.
• the nameof the nurse(s) involved.

Once you have completed the form:

• click the SUBMIT COMPLAINT button.

By submitting this complaint, CNNB:

• may obtain your personal health information if you are the patient, or the patient's personal health information, for the purpose of investigating your complaint.
• will notify the nurse(s) of your complaint and will provide the nurse(s) with a copy of it.

What CNNB cannot do:

• address complaints about the facility where the incident occurred;
• address complaints about other healthcare professionals who are not registered nurses, graduate nurses or nurse practitioners (for example: physicians, licensed practical nurses, personal care attendants);
• directly intervene in a patient's care;
• order financial compensation to anyone including patients, complainants or their families; and
• process complaints without notifying the nurse(s) about the complaint.